Rules and Regulations
 
Orders cannot exceed the property limitations established in 33-602.201, F.A.C titled Inmate Property.  Please click here to review the limitations.  Any item(s) the inmate receives that exceeds the allowable limit will be disposed of at the inmate's expense, in accordance with the FL DOC rules and regulations.
 
 
RULES & REGS
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Florida Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Florida Department of Corrections.  Inmates are not permitted to purchase packages for themselves or for other inmates.  If you have any questions about ordering, please contact our customer service department by e-mailing us at FLcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations:
 
Seasonal Package Program
 
Dollar Value Limit:  The items in this order form have been approved by the Florida Department of Corrections. Inmates are not permitted to purchase packages for themselves or for other inmates. There is a $15 product minimum per order, this minimum does not include shipping or sales tax. Any orders received under this $15 product minimum will be canceled and refunded to the customer. An inmate may only receive $100 of product per program per vendor, the $100 limit does not include shipping or sales tax. Multiple packages can be ordered for an inmate, but the combined product total cannot exceed the $100 maximum dollar limit per inmate. The last order received that puts the total amount over $100 will be refunded to meet the limit, or totally refunded, in order to ensure that the $100 product limit per inmate is not exceeded. 
 
Please be advised that orders should not exceed the property limitations established in 33-602.201, F.A.C. titled Inmate Property. All inmates are eligible to receive a package except those classified as: AC/SOS, Close Management I, Close Management II, Close Management III, CM/SOS, CSU- Crisis Stabilization Unit, Disciplinary Confinement, DC/SOS, Isolation - Medical, CMHI Unit Beds, CHMI/Beds, Maximum Management, Reception/Orientation, Suicide Observation, TCU - Transitional Care Unit, CSU/TCI - Dual Usage. Inmate’s ability to receive an order will be verified before orders are shipped.
 
PLEASE NOTE - Inmates participating in the Department’s Religious Diet Program (RDP) are not authorized to receive non-kosher food items from the Florida Food and Property Package Program. Union Supply will restrict the ordering of non-kosher food items for inmates participating in the RDP program. If a non-kosher food item has been ordered for an inmate whose participation in the RDP started after the ordering period ended, the item will not be shipped and the customer will be refunded.  Per the Department’s regulations, inmates participating in the RDP who are found in possession of a non-kosher food item may be required to return the item at the inmate’s expense.
  
Weight Limit:  There is no weight limit on packages.
  
Package Limit:  There is no limit on packages.
 
Category Limit: See chart below.
  
Category

 Limit

AM/FM Radios

Limit 1

Combs

Limit 1

Earbuds

Limit 1

Handkerchiefs

Limit 4

Locks - Blind Inmates Only

Limit 1

Mens Boots

Limit 1

Mens Shoes

Limit 1

Mens Shorts

Limit 2

Mens Socks

Limit 6

Mens Sweat Shirts

Limit 2

Mens Thermal Tops

Limit 2

Mens Thermal Bottoms

Limit 2

Mens T-Shirts

Limit 4

Mens Underwear

Limit 4

Mouthwash

Limit 2

Photo Albums

Limit 1

Raincoats/Ponchos

Limit 1

Shower Shoes / Sandals

Limit 1

Soap

Limit 2

Styling Gel

Limit 2

Sunglasses

Limit 1

Watches

Limit 1

Womens Boots

Limit 1

Womens Bras

Limit 4

Womens Shoes

Limit 1

Womens Shorts

Limit 2

Womens Socks

Limit 6

Womens Sweat Shirts

Limit 2

Womens Thermal Tops

Limit 2

Womens Thermal Bottoms

Limit 2

Womens T-Shirts

Limit 4

Womens Underwear

Limit 7

 
 
Important Information:  All inmates are eligible to order and receive a package except those classified as: AC/SOS, Close management I, Close Management II, Close Management III, CM/SOS, CSU-Crisis Stabilization Unit, Disciplinary Confinement, DC/SOS, Isolation - Medical, CMHI Unit Beds, CHMI/Beds, Maximum Management, Reception/Orientation/ Suicide Observation, TCU - Transitional Care Unit, CSU/TCI - Dual Usage. Inmate's ability to receive an order will be verified before orders are shipped.
  
Ordering Information: FAMILY & FRIENDS – Orders accepted September 1 - October 3, 2018.  All orders must be received by Union Supply Direct by October 3, 2018.  Orders received after this date will not be processed.
 
Delivery Information: Per Gadsden Correctional Facility, all packages will be shipped shortly after the order taking period and will arrive within the week of October 22, 2018.
 
Shipping Fee: All shipped orders will be charged $5.00 (non-refundable).  Cancelled orders will not be charged.
  
Payment Methods: Union Supply Direct accepts the following forms of payment: credit card, personal check or money order (domestic, printed in the U.S.) or cash payment through ACE Cash Express. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover.  There is no surcharge for using your credit card to make purchases with Union Supply Company, Inc.  Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.  Your credit card will be billed upon placement of your order.  If payment has not been received by Union Supply by the last ordering date (June 30th), your order will be cancelled.
  
Product:  Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) Immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will obtain approval by the Florida Department of Corrections to substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
   
Damaged and Missing Product:  The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility.  The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt.
Union Supply is not responsible for any items ordered in error. 
 
All discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds.
 
Returns: Used, abused or damaged items cannot be returned, exchanged or refunded.  Please check all of your items upon receipt.  If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your package immediately to arrange a return or exchange.